Client Portal Dashboard Redesign
Axiom Medical - UX/UI Designer
Axiom Medical specializes in providing complete occupational health services for the total life cycle of its client’s employees. They are experts in the fields of workers’ compensation, disability case management, and OSHA-mandated medical programs.
Task: Redesign the Client Portal to incorporate rebranding and enhance the client’s overall experience.
Team: Worked as the Lead UX/UI Designer alongside a team of Product Managers, Developers, a Project Manager, and Chief Marketing Officer
Duration: 2 weeks for initial wireframes
Tools: Figma
Used with permission. ©Axiom Medical 2023
Who uses the client portal dashboard?
The client portal dashboard serves as a crucial interface for clients to access the products they have opted in for provided by Axiom Medical. At the moment, permissions are only given to supervisors of the company within our clients. They are able to access reporting and data related to their employees and also have the ability to upload data and download files as needed from Axiom Medical.
Let’s set some goals!
The primary objective of the redesign is to enhance the usability and efficiency of the Axiom Medical Client Portal Dashboard, ensuring a seamless experience for both employers and employees of our clients. The redesign will focus on optimizing key features, streamlining data accessibility, and improving overall user satisfaction with utilizing the portal.
A little research can go a long way!
With the short timeline, I conducted a quick competitive analysis which is crucial in gaining insights and understanding the user experience landscape. One effective approach is diving into what users have to say about competitors through their app reviews. By analyzing these user-generated opinions, I was able to uncover valuable information about strengths, weaknesses, and user preferences. This process unveiled hidden opportunities, helps identify gaps in the market, and informs decision-making for creating superior user experiences that truly resonate with our customers.
outdated, overwhelming, lacking personalization
New designs, new features
The redesigned client portal introduces a set of innovative features that align with the current design and business direction, with a focus on enhancing user transparency and creating a user-friendly experience. By incorporating these features, users gain increased access to their information and reporting, enabling them to stay informed and in control. Simultaneously, the redesigned dashboard instills a sense of trust and empowers users with educational elements, providing guidance and insights to navigate the platform effortlessly. This approach ensures that users not only have greater transparency into their data but also feel supported and empowered, fostering a strong sense of trust and satisfaction within the client portal.
If only there was more time on this project
Time constraints won this time but…
Given more time on the UX/UI redesign project, I would have seized the opportunity to conduct a more comprehensive analysis of our competitors. This would involve delving deeper into their design strategies, feature sets, and user feedback. By gathering a broader range of information, we could gain valuable insights into industry best practices and identify potential areas for differentiation and improvement.
Furthermore, I would have loved to gather more feedback from our current users regarding their experiences with the existing client portal. This could have involved conducting additional user interviews, surveys, or usability tests to gain a deeper understanding of their preferences, pain points, and specific features they would like to see in the redesign. This user-centric approach would provide valuable insights for prioritizing design enhancements and aligning the redesign more closely with user needs and expectations.
By conducting a more in-depth analysis of our competitors and gathering extensive feedback from our users, we would have been able to further refine and enrich the redesign process, ensuring that our final product is not only aligned with business objectives but also delivers an exceptional user experience that surpasses expectations.